Return & Refund Policy
Return eligibility, request steps, return shipping responsibility, product issues, refunds, exchanges, and cancellations.
Last updated: September 2, 2026
Request
Contact Customer Care before sending merchandise back.
Return & Review
Use the approved warehouse address. Inspection is generally completed within 5 business days after receipt.
Refund
Approved refunds are returned to the original payment method within the stated processing period.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before sending an item back, contact service@ebnznsm.com. Customer Care will review the request, confirm eligibility, and provide the appropriate return instructions and return warehouse address.
Returns sent without authorization or to an address not provided by Customer Care may not be accepted.
Return Eligibility
For preference-based returns, products must normally be unused, unaltered, and in their original condition. All included pieces, accessories, inserts, documentation, and original packaging should be returned where applicable. Proof of purchase is required.
Different requirements may apply if an item was delivered damaged, defective, incorrect, incomplete, or materially different from its description.
How to Request a Return
Email service@ebnznsm.com and provide your order number, the item you wish to return, the reason for the return, and relevant photos or videos where necessary.
Non-Returnable Items
Certain products may be excluded from return for health, hygiene, safety, personalization, or product-integrity reasons. These may include customized items, opened hygiene-sensitive products, gift cards, final-sale merchandise, or products clearly identified as non-returnable before purchase.
Nothing in this section limits rights that cannot lawfully be excluded.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order after delivery. Where reasonably possible, we recommend contacting us within 7 days after delivery if an item is damaged, defective, incorrect, or incomplete so the issue can be documented and reviewed promptly.
The 7-day period is a recommended reporting timeframe only. It does not reduce the 30-day return window and does not limit rights available under applicable law.
Please include your order number and clear photographs of the product, packaging, and shipping label where relevant. If the issue is confirmed, EbnznSm™ will provide an appropriate replacement, refund, or return solution at no additional return cost to the customer.
Return Shipping Costs
Preference-based returns: Customers are generally responsible for return shipping when returning an item because of a change of mind, incorrect personal selection, or another reason not caused by a product or fulfillment error.
Damaged, defective, incorrect, incomplete, or materially misdescribed items: If EbnznSm™ confirms the issue, we will provide an appropriate resolution without requiring the customer to bear the reasonable return cost caused by the qualifying issue.
No separate restocking fee is charged for approved eligible returns.
Refunds
After an approved returned item is received, we generally aim to complete inspection within 5 business days.
Once an eligible refund is approved, it will be issued to the original payment method. Approved refunds are generally processed within 5–10 business days after the returned product has been received, inspected, and approved for refund.
After the refund is issued, a bank, card issuer, or payment provider may require additional time before the credit becomes visible.
Where permitted by law, an appropriate deduction may apply if returned merchandise is missing components or has suffered avoidable loss in value caused by use, alteration, or damage beyond what was necessary to inspect the product.
Exchanges
Exchange availability depends on inventory. Depending on the circumstances, we may recommend returning an eligible item and placing a new order after the return is approved.
Order Cancellations
If you wish to cancel or change an order, contact service@ebnznsm.com as soon as possible after purchase.
We recommend submitting cancellation or change requests within 12 hours after purchase whenever possible. Requests received later may still be reviewed if fulfillment has not begun, but cancellation or modification cannot be guaranteed once order processing, fulfillment, shipment preparation, or dispatch has begun.
No cancellation fee is charged for an order that is successfully canceled before fulfillment.